The computer must have movie player software that supports Blu-ray playback.
To make sure that the drive firmware is updated, see HP Software & Drivers to find and install any available drive firmware updates from HP that match the type of drive installed in your computer. The optical drive's firmware might need to be updated if the movie is using a disc format the drive does not currently recognize. If problems persist, see Checking Blu-ray hardware and software requirements. If your HP computer came with a Blu-ray compatible drive and HP MediaSmart software, go to Settings and click Update to get the latest updates. Connect to the internet, open the software, and use its update feature to install the latest update. Blu-ray content protection can be updated by the movie industry, which requires new codes before the titleĬan be viewed. If the movie that does not play is a Blu-ray title, and other Blu-ray movies play, then the Blu-ray compatible software might If cleaning does not work, buy a CD/DVD repair Wipe from the center of the disc to the outer edge. To try to recover a disc, clean the disc with filtered If you cannot play a specific movie title, but other movie titles play, the most likely problem is that the movie disc isĭefective - scratched, dirty, sun damaged, or it has a manufacturing flaw.
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